Most healthcare organizations already have access to much of the data they need, but the challenge is operationalizing it ...

Forbes contributors publish independent expert analyses and insights. Dan Gingiss covers news impacting your customers and employees. In response to mounting scrutiny over medical claim denials and ...

Patient experience scores across U.S. hospitals are rebounding slowly after pandemic-era declines. According to a Press Ganey analysis of 10.5 million patient encounters released earlier in 2025, ...

Some patients become advocates because everything went right: the diagnosis was made early, the surgery went well, the cancer-driving mutation was found and communicated to other family members, ...

The Patient Experience department at Fred Hutch Cancer Center is here to help make sure you receive supportive, patient-centered care every step of the way. This applies to both the medical and ...

Explore how lived patient experiences are transforming clinical trials and corporate leadership in the life sciences sector.

Since the onset of the pandemic, patient experience scores from Press Ganey, a firm with more than 40 years of experience in patient experience, have taken a drastic dive – with much of the data ...

If you’ve had a video check-in with your doctor recently, you’ve been a part of the most significant change to the patient experience in the last five years. Rare to non-existent prior to the pandemic ...

Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

The right approach and technology create a more meaningful and streamlined experience, reducing the workload for staff and allowing patients to feel more engaged and supported throughout their care.

In 1386 providers, better teamwork related to higher patient Net Promoter Score (NPS), and the relationship between provider experience and NPS was mediated by teamwork. Objectives: We previously ...

Nurse-led interventions led to better sleep experiences for inpatients at St. Louis-based Barnes-Jewish Hospital, according to a study published Dec. 4 in JAMA Network Open. After HCAHPS data ...