Black Friday is days away and retailers are arming store associates with excess inventory to satisfy shoppers looking for the best buy. While merchandising is vital for a successful holiday season, ...

Abstract: Generative AI-Powered Retail Store Workforce Management explores how generative AI reshapes workforce management in retail by enhancing core functions such as customer service, inventory ...

Faster self-service shopping. Self-service kiosks and checkouts powered by computer vision offer personalized, faster shopping. Imagine a store where shelves are never empty, checkout lines are a ...

Measuring the bottom-line effects of customer service has traditionally been difficult, but a new study quantifies its impact: 73% of consumers say that good customer service encourages them to spend ...

With the pandemic now in firmly in the rearview mirror, the retail industry must turn to its brick-and-mortar operations for transformation. Customers have learned to use personalized e-commerce, ...