Day 9 - How to Create Knowledge Base Articles in Dynamics 365 Customer Service HUB
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Day 9 - How to Create Knowledge Base Articles in Dynamics 365 Customer Service HUB
In this video I demonstrate how to Create, Edit and Publish Knowledge Base Articles within the Customer Service HUB for Dynamics 365. As promised in the video... here is the link to the full Microsoft Manual on creating Knowledge Base articles. https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/customer-service ...
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